Master Class Series - Stress Solutions & Assertiveness

An interactive workshop that offers a unique approach to the management of our own emotional and physiological reactions to stress – and other people! In the context of patient safety, improved efficiencies and staff motivation, stress has emerged as a key factor undermining our performance and making us more prone to error. Managing our stress responses with ingrained strategies is a fundamental step in the reduction of errors, mistakes and violations.

Combined with effective, appropriate assertiveness skills to ensure a potential mishap is prevented through confident and timely intervention, our working day will be more positive and patients will be safer.